Frequently Asked Questions
Everything you need to know about our premium wholesale crystals and accessories.
Are your crystals and gemstones authentic?
Yes, all our crystals are 100% genuine and ethically sourced. We work directly with reputable mines and suppliers to ensure every piece meets our high standards for clarity and quality.
What is the minimum order quantity for wholesale pricing?
To maintain our wholesale rates, we require a minimum order value of $200. This allows us to provide the best possible pricing for fashion designers, retailers, and bulk buyers.
How do you ensure crystals don't break during shipping?
We use industry-leading packaging techniques, including double-boxing and specialized foam padding, to ensure your delicate items arrive in perfect condition.
Do you offer international shipping?
Yes, we ship our wholesale collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the total weight of your order.
What is your return policy for bulk orders?
We accept returns on defective or damaged items within 14 days of delivery. Due to the nature of wholesale pricing, we do not offer returns for a change of mind.
Can I request custom stone cutting or shapes?
Absolutely. For large volume orders, we offer custom lapidary services. Please contact our support team with your specific design requirements and dimensions for a custom quote.